Privacy Policy

Overview

Peak Automotive Group ("we," "us," or "our") operates tire and auto repair shops in the Dallas-Fort Worth metroplex, including Sachse Tire & Auto Repair, Campbell Tire & Lube, and First Choice Auto & Tires. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our locations, use our website, or interact with our digital services including SMS receipt delivery.

Information We Collect

We collect the following types of information in the course of providing our services:

• Contact Information: Name, phone number, and email address provided at check-in
• Vehicle Information: Year, make, model, mileage, and VIN for service records
• Service Records: Details of services performed, parts used, and associated invoices
• Payment Information: Payment tender type (cash or card) recorded for each transaction
• Communication Preferences: Your preference for receiving digital receipts via SMS

How We Use Your Information

We use the information we collect to:

• Provide and complete automotive services you request
• Send you digital receipts via SMS text message when you opt in
• Maintain accurate service records for your vehicle
• Record payment tender type (cash or card) for completed transactions
• Communicate with you about your vehicle service, including status updates
• Comply with legal and regulatory requirements

SMS Receipt Service

When you provide your phone number at check-in and consent to receive digital receipts, we will send you a text message containing a link to view your service receipt. Key details about this service:

• Message Frequency: You will receive one text message per service visit containing your receipt link
• Message Content: Each message includes the shop name and a link to view your receipt
• Opt-Out: You may opt out of SMS receipts at any time by replying STOP to any message. You may also request opt-out in person at any of our locations
• Opt Back In: You may opt back in by replying START or by requesting SMS receipts at your next visit
• Message & Data Rates: Standard message and data rates from your mobile carrier may apply
• No Marketing: We will never use your phone number to send marketing or promotional messages

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party services to deliver SMS messages and process payments. These providers are contractually obligated to use your information only as necessary to provide services to us
• Legal Requirements: We may disclose information when required by law, regulation, or legal process
• Business Protection: We may disclose information to protect the rights, property, or safety of Peak Automotive Group, our customers, or others

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our digital systems use encryption for data in transit and at rest. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain service records for your vehicle, and comply with legal obligations. Digital receipt links remain accessible for 12 months after the date of service. You may request deletion of your personal information by contacting us directly.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS receipt delivery at any time
• Request a copy of your service records

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: